Contact Us
We're Here to Help
At NovaraPets, your cat's well-being is our top priority. Whether you have a question about your order, our products, or simply need assistance, our support team is happy to help.
Customer Support
Email: support@novarapets.com
We aim to respond to all inquiries within 24 hours on business days.
Frequently Asked Questions
Before reaching out, you may find the answer you're looking for on our FAQ page, where we cover topics such as:
- Shipping & Delivery
- Order Tracking
- Returns & Refunds
- Product Information
- Subscription Management
Order Support
When contacting us about an order, please include:
- Your order number
- The email address used for your purchase
- A brief description of your question
This helps us assist you as quickly as possible.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Closed on weekends and public holidays.
Our Promise
✔ Friendly customer support
✔ Fast response times
✔ Secure shopping
✔ Customer satisfaction comes first