Privacy Policy

Last Updated: July 26, 2026

At NovaraPets, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://novarapets.com, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information (processed securely through third-party payment providers)
Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Referring website
Pages visited
Time spent on pages
Purchase activity

This information helps us improve our website and customer experience.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products
Process payments
Provide customer support
Respond to inquiries
Improve our website and services
Detect fraud and unauthorized activity
Send order confirmations and shipping updates
Send promotional emails (only where permitted by law)

3. Cookies

We use cookies and similar technologies to:

Remember your preferences
Keep your shopping cart active
Improve website performance
Measure advertising performance
Personalize your shopping experience

You may disable cookies through your browser settings, although some website functionality may become unavailable.

4. Advertising & Analytics

We may use services such as:

Meta (Facebook & Instagram)
Google Analytics
Google Ads
TikTok Ads
Pinterest Ads
Shopify Analytics

These services may use cookies and similar technologies to measure website performance and advertising effectiveness.

5. Payment Processing

Payments are processed securely through trusted third-party payment providers such as:

Shopify Payments
PayPal
Apple Pay
Google Pay
Shop Pay

We do not store your complete payment card information.

6. Sharing Your Information

We may share information with trusted service providers that help operate our business, including:

Shipping providers
Payment processors
Customer support platforms
Marketing providers
Analytics providers
Fraud prevention services

We do not sell your personal information.

7. International Transfers

Your information may be processed in countries outside your country of residence.

Where required, appropriate safeguards are used to protect your personal information.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Meet legal obligations
Resolve disputes
Enforce agreements

9. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your information
Restrict processing
Object to certain processing activities
Request a copy of your data
Withdraw consent where applicable

To exercise your rights, please contact us.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method is completely secure.