Refund & Returns Policy

Last Updated: July 26, 2026

At NovaraPets, we stand behind every tub we sell. If you're not happy, we make it right — simply and quickly.

Our 30-Day Money-Back Guarantee

If you're not satisfied with your purchase for any reason, email us within 30 days of receiving your order and we'll refund your entire order.

No returns required — you don't need to ship anything back.
No forms — one email with your order number is enough.
No questions — though if you'd like to share why, it helps us improve.

To request a refund, email support@novarapets.com with your order number.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery with your order number and a photo of the product and packaging. We'll send a free replacement or issue a full refund — your choice.

Refund Processing

Approved refunds are issued to your original payment method within 1–2 business days of your request. Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear on your statement.

Order Changes & Cancellations

Need to change or cancel your order? Email us as soon as possible. We can usually help if your order hasn't been processed yet (orders are processed within 1–2 business days).

Fair Use

Our guarantee exists so you can try NovaraPets risk-free. To keep it sustainable, the guarantee applies to your first purchase of each product and is limited to one refund per product per household. We reserve the right to refuse refunds in cases of suspected abuse or fraud.