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30-Day Money-Back Guarantee
We want you and your cat to be happy. If you're not satisfied for any reason, contact us within 30 days of delivery at novarapets@outlook.com and we'll refund your order. You do not need to return opened tubs for the guarantee.
How to request a refund or return
Email us with your order number and the reason. We'll confirm the next steps within 24 hours on business days.
Refunds
Approved refunds are issued to your original payment method, typically within 5–10 business days after approval. Original shipping costs may be non-refundable except where required by law.
Damaged or wrong items
If your order arrives damaged or incorrect, contact us within 14 days with a photo and we'll replace it or refund you at no extra cost.
EU / UK right of withdrawal
If you are a consumer in the EU or UK, you may have a statutory right to cancel within 14 days of receiving your order, subject to legal conditions. This is in addition to our guarantee.
Contact
Email novarapets@outlook.com for any return or refund request.