Last Updated: July 26, 2026
At NovaraPets, we work hard to ensure your order arrives safely and as quickly as possible. Below you'll find everything you need to know about our shipping process.
Order Processing
All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please note that processing times may be slightly longer during holidays or periods of high demand.
Estimated Delivery Times
Estimated delivery times vary depending on your location.
| Country/Region | Estimated Delivery |
|---|---|
| United States | 5–10 Business Days |
| Canada | 6–12 Business Days |
| United Kingdom | 5–10 Business Days |
| Australia | 6–12 Business Days |
| New Zealand | 6–12 Business Days |
| Europe | 5–10 Business Days |
| Rest of World | 7–15 Business Days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated during checkout based on your delivery location.
From time to time, we may offer Free Shipping on qualifying orders or promotional campaigns.
Order Tracking
As soon as your order ships, you'll receive an email with a tracking number so you can monitor your delivery at every step.
If you haven't received your tracking information within a few days after placing your order, please contact our support team.
Delays
While we strive to deliver every order on time, unexpected delays may occasionally occur due to:
- Weather conditions
- Customs inspections
- Carrier delays
- Peak holiday seasons
- High shipping volumes
We appreciate your patience and understanding.
Incorrect Shipping Address
Please ensure your shipping address is entered correctly before completing your order.
NovaraPets is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
We'll work with the shipping carrier to resolve the issue as quickly as possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are the responsibility of the customer where applicable.
Questions?
If you have any questions regarding shipping, please contact us:
We typically respond within 24 business hours.