Terms of Service

Last Updated: July 26, 2026

Welcome to NovaraPets. These Terms of Service ("Terms") govern your use of our website located at https://novarapets.com and any purchases made through our store.

By accessing our website or purchasing from us, you agree to be bound by these Terms.

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or state of residence, or that you have permission from a parent or legal guardian.

2. Products

We strive to ensure that all product descriptions, images, and pricing are accurate.

However, we reserve the right to:

Correct errors or inaccuracies
Update product information
Change pricing without prior notice
Discontinue products at any time

Product images are for illustrative purposes only and may vary slightly from the actual product.

3. Orders

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Product availability
Pricing errors
Suspected fraud
Violation of these Terms

If your order is canceled after payment has been received, you will receive a full refund.

4. Pricing & Payments

All prices displayed on our website are shown in the selected currency.

We accept secure payments through trusted payment providers, including:

Shopify Payments
Shop Pay
PayPal
Apple Pay
Google Pay

Your payment information is processed securely by our payment providers and is never stored on our servers.

5. Shipping

Shipping times are estimates and are not guaranteed.

Please refer to our Shipping Policy for detailed information regarding processing times, delivery estimates, and shipping procedures.

6. Returns & Refunds

Our return and refund process is outlined in our Return & Refund Policy.

By placing an order, you agree to the terms described in that policy.

7. Intellectual Property

All content on this website, including but not limited to:

Logos
Product images
Graphics
Text
Videos
Icons
Branding
Website design

is the property of NovaraPets or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

8. Acceptable Use

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorized access to our systems
Interfere with website functionality
Upload malicious software or harmful code
Misuse our services in any way

9. Disclaimer

Our products are intended to support your pet's general nutrition and wellness.

Statements made on this website have not been evaluated by regulatory authorities unless otherwise stated.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Always consult your veterinarian before introducing any new supplement to your pet's diet, especially if your pet has an existing medical condition or is taking medication.

10. Limitation of Liability

To the fullest extent permitted by applicable law, NovaraPets shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or availability of third-party websites.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable to the jurisdiction in which NovaraPets operates, unless otherwise required by mandatory consumer protection laws in your country of residence.